FAQs

  • When can I expect to receive my Lumio Bath Bud order?

    Most orders arrive within 3–7 business days of shipping from our Melbourne warehouse.
    Allow extra time during high-demand periods like holidays or sales events.
    You’ll receive a tracking number via email once your order ships to follow its journey.
    Thank you for your patience—we can’t wait for you and your baby to enjoy Lumio!

  • What makes Lumio Bath Bud different from other baby care products?

    Lumio Bath Bud is a unique sink-friendly bath support, combining a cozy, flower-shaped design with a breathable mesh fabric.
    Features include a non-slip, padded base, machine-washable material, and foldable storage, unlike bulky traditional tubs.
    Designed in Australia, it’s lightweight, durable, and enhances parenting convenience with back-friendly bathing.

  • How much liquid can the Lumio Bath Bud feeding accessory hold?

    Note: Lumio Bath Bud itself is a bath support, but if paired with our optional feeding accessory, it holds up to 150ml of milk or formula.
    Ideal for outings or daily routines, ensuring your baby stays nourished during bath time prep.

  • How do I use the storage compartment on Lumio Bath Bud?

    Lumio Bath Bud includes a clever storage pocket for small items like washcloths or toys.
    Simply fold back the edge to insert items, and pull them out as needed for a seamless experience.
    Designed for easy access, similar to a tissue box, enhancing bath time efficiency.

  • What material is Lumio Bath Bud made from?

    Crafted from high-quality, breathable mesh and organic cotton padding.
    All materials are non-toxic, durable, and free from harmful chemicals for baby safety.
    Easy to clean and designed to withstand regular use.

  • Is Lumio Bath Bud easy to clean?

    Yes! The machine-washable mesh and cotton resist stains and odors.
    Wipe down with a damp cloth or rinse the compartments; removable parts can be unscrewed for deep cleaning.
    Air dry after washing to maintain its plush texture.

  • Can I track my order once it’s shipped?

    Absolutely! You’ll receive an email with a tracking number and link once your Lumio Bath Bud ships.
    Monitor your parcel’s progress right to your door for peace of mind.

  • What if I need to cancel or modify my order?

    Please review your order before confirming. To cancel or modify, contact us at support@lumiobaby.com as soon as possible.
    We’ll do our best to assist, though changes depend on order processing status.

  • Do you ship internationally?

    Currently, we only offer shipping within Australia. Stay tuned for future international shipping updates!

  • Will you be donating to child welfare or baby-related initiatives?

    Yes, as part of our mission, a portion of Lumio Bath Bud profits supports Australian child welfare organizations.
    Every purchase contributes to helping babies in need—thank you for making a difference!

  • What is your refund policy?

    We offer a 30-day money-back guarantee on all Lumio Bath Bud purchases.
    For full details, refer to the Refund Policy section on our website.

  • How do I redeem a discount code?

    Enter your code in the "Discount Code" box at checkout and click Apply.
    The discount will be reflected in your total before payment.

  • How much does shipping cost?

    We offer free Australia-wide shipping on all Lumio Bath Bud orders.
    All items are 100% insured during transit for your security.

  • How long will my order take to reach me?

    Shipping from Melbourne typically takes 3–7 business days from dispatch.
    Orders may arrive earlier, but delays can occur during high-volume periods.
    Tracking updates will keep you informed.

  • What payment methods do you accept?

    We accept: Visa, Mastercard, American Express, Shop Pay, PayPal, Google Pay, and Apple Pay.
    Secure payments ensure a smooth checkout experience.

  • What should I do if my item is faulty?

    We prioritize quality—if your Lumio Bath Bud has a manufacturing fault, contact support@lumiobaby.com with photos.
    We’ll promptly replace or refund the item to ensure your satisfaction.

  • Who can I contact if I’m having trouble ordering online?

    Reach us via our Official Facebook Page or email support@lumiobaby.com
    Live Chat is also available on our website for real-time assistance.